1. HOW LONG WILL MY HAIR SYSTEM LAST?
Our active hair units are designed to be durable and long-lasting. How well you maintain your wig and how often you wear your wig will be a factor in how long it will last.
2. CAN I STYLE MY HAIR SYSTEM WITH HEAT TOOLS?
Yes, our active hair wear line is human hair and can be styled with heat tools such as curling irons and flat irons. However, we recommend using a low heat setting to prevent any damage.
3. ARE YOUR WIGS SUITABLE FOR ACTIVE LIFESTYLES?
Absolutely! Our wigs, especially the "On the Go Everyday Active Wear Wig", are specifically designed for those with active lifestyles. Our wigs are comfortable, and provide a secure fit, making them perfect for workouts, outdoor activities, and everyday wear.
4. HOW DO I CHOOSE THE RIGHT COLOR?
We offer a variety of colors to choose from. To find the right color for you, we recommend considering your skin tone, natural hair color, and personal preference. Color swatches are available to order or you can reach out to our customer support team for assistance.
5. CAN I WASH MY HAIR SYSTEM?
Yes, our wigs can be washed. We recommend using a mild shampoo and conditioner in lukewarm water. Gently massage through, rinse thoroughly, comb through and allow it to air dry. Avoid using excessive heat or rubbing the wig vigorously to maintain its quality.
6. DO YOU SHIP INTERNATIONALLY?
No, not at this time.
7. HOW LONG DOES MY ORDER TAKE TO SHIP?
In stock items will ship within 7 business days. If the item you chose is not in stock, it will ship within10 business days. Custom orders will be shipped in 10-14 days.
8. DO YOU REQUIRE A SIGNATURE UPON DELIVERY?
Upon check out you will have the option to choose whether or not a signature is required.
9. WHAT IF THE ITEM I ORDERED IS NOT IN STOCK?
Your chosen item will ship within 10 business days from the purchase date. Custom orders will be shipped in 2-3 weeks.
10. IS SHEDDING NORMAL?
Yes, it is normal to have some shedding.
11. WHAT TYPE OF HAIR DO YOU USE?
Remy natural human hair
12. WHAT ARE YOUR HOURS?
Our customer service hours are currently Monday- Friday 10am-6pm. If you message, email, or contact us by phone and leave a message a member of our customer service team will get back to you the next business day.
13. CAN I LIGHTEN OR DARKEN THE COLOR OF MY HAIR SYSTEM?
All units are 100 percent human hair. However, we do not recommend doing any color on your hair system.
14. CAN I USE WIG ADHESIVE OR TAPE ON MY HAIR SYSTEM?
It is not recommended.
15. DO YOU OFFER VIRTUAL CONSULTATIONS.
Yes, we do offer virtual consultations.
16. DO YOU INCLUDE CUSTOMS FEES FOR INTERNATIONAL ORDERS?
At this time, we do not offer international shipping.
17. HOW ARE PACKAGES LABELED?
Our shipping labels and packaging are labeled "Natural Elements".
18. WHAT HAPPENS IF MY PACKAGE IS LOST OR DELAYED ONCE IT IS SHIPPED OUT?
A tracking number will be emailed to you once your item has been shipped. If your package is delayed or lost we will assist you.
19. WHAT TYPE OF MATERIAL ARE YOUR WIGS MADE OF?
Our hair systems are made of medical grade silicone. This silicone is comfortable, flexible, and provides a smooth fit. Medical- grade silicone is non-toxic and hypoallergenic and therefore is ideal even for the most sensitive skin types. One of the most significant advantages of silicone medical wigs is the realistic appearance.
21. WHAT HAPPENDS IF IM ALLERGIC TO SILICONE?
You have up to 5 days from the day your system was delivered to determine if it is right for you.
22. WHY DO YOU LIKE TO USE POWDER ON THE INSIDE OF THE CAP?
The inside of the cap is designed to grip your head. Using a small amount of talc free powder or corn starch works well to keep the injected hair from sticking to the inside of the cap.