Our wigs are made of medical grade silicone. This silicone is comfortable, flexible, and provides a smooth fit. Medical- grade silicone is non-toxic and hypoallergenic, so it is ideal even for the most sensitive skin types. One of the most significant advantages of medical silicone wigs is the realistic appearance.  

It doesn't create heat, but it works with your natural body temperature. Like anything worn on your head, it can feel warm in hot conditions. If you want options for hot weather, our hatfall has an open top for extra breathability.

Very active! Our wigs are designed to keep up with your most demanding activities., The Bandfall and Swim wig are our performance wigs. They create such a strong suction seal that they will not realize unless you break the suction yourself Whether you're running, swimming, working out, riding a convertible or jumping off a boat, our wigs stay firmly in place. No glue melting, no shifting, no second guessing your hair.

Yes, our wigs can be washed. We recommend using a mild shampoo and conditioner in lukewarm water. Gently massage through, rinse thoroughly, comb through and allow it to air dry. Avoid using excessive heat or rubbing the wig vigorously to maintain its quality.

Yes, some light shedding is normal. However, an excessive amount is not normal. If you notice more shedding than expected, please contact our team and we will assist you.

Our active hair units are designed to be durable and long-lasting. How well you maintain your wig and how often you wear your wig will be a factor in how long it will last.

Yes, our active hair wear line is human hair and can be styled with heat tools such as curling irons and flat irons. However, we recommend using a low heat setting to prevent any damage.

The inside of the cap is designed to grip your head. Using a small amount of talc free powder or corn starch works well to keep the wig's hair from sticking to the inside of the cap. However, we do not recommend using powder when swimming.

It is not recommended.

All units, with the exception of the swim wig, are 100% human hair. However, we do not suggest doing any color on your wig. If you wish to color it, we recommend consulting a professional wig stylist.

A tracking number will be emailed to you once your item has been shipped. If your package is delayed or lost we will assist you. 

Our shipping labels and packaging are labeled "Natural Elements". 

No. At the moment, we only ship within the United States.

Upon check out you will have the option to choose whether or not a signature is required.

Because all of our products are made for orders, it can take between 10-14 business days before shipment. Our team will notify you if there are any changes.

If you order the wrong size, we will do an exchange for you within five days.

We offer a variety of colors to choose from. To find the right color for you, we recommend considering your skin tone, natural hair color, and personal preference. Color swatches are available to order or you can reach out to our customer support team for assistance.

Yes. We offer virtual consultations.

Our customer service hours are currently Monday- Friday 10am-6pm. If you message, email, or contact us by phone and leave a message a member of our customer service team will get back to you the next business day. 

If you receive the wig and experience any type of reaction, we offer a full money back guarantee upon return within 10 days of receiving it.